Terms of Service
These terms govern your use of our services. By using our services, you accept these terms fully. You, your company, lawyers instructing you, or any third party acting for you ("the Client") have asked TrustedPsych ("TP") to provide information about a registered Psychiatrist ("Psychiatrist") who has experience relevant to the Client's desired assessment or therapy. TP can provide this information only under the following terms:
1. TP cannot accept variations to these terms.
2. Our Psychiatrists' recommendations rely solely on initial assessment with the Client and any other historical medical correspondence the Client provides. Any material misrepresentation by the Client will undermine the report and TP takes no responsibility for any resulting problems or deficient treatment.
3. TP cannot always offer assessment or treatment for every condition.
4. Clients may be advised to see a General Practitioner about any symptoms requiring ongoing treatment and will be advised as such, to avoid false attribution.
5. The Psychiatrist assigned solely provides assessment and treatment. All TP Psychiatrists are General Medical Council (GMC) registered, are members of the Royal College of Psychiatrists (MRCPsych) and are approved under section 12(2) of the Mental Health Act 1983 ‘as having special experience in the diagnosis or treatment of mental disorder’.
6. All our Psychiatrists follow the GMC Code of Ethics and Conduct. Complaints about assessments, reports, treatment, conduct and ethics should first go to TP.
7. Treatment terms and other issues are subject to a separate contract between the Client and Psychiatrist. TP manages cases but is not responsible for Psychiatrist breaches, governed by the GMC code.
8. The Client provides instructions in writing. The Psychiatrist accepting instructions (including refinements from discussions) constitutes the instructions, unless subsequent written changes from the Client.
9. The Client will not unilaterally alter any Psychiatrist report.
10. Fees assume case documents and instruction letter. TP may change fees if the case requires more time than initially thought, agreed with the Client beforehand.
11. TP does not accept "no win, no fee" cases.
12. With multiple Clients, all are jointly and severally fee responsible.
13. For private cases, the Client must always have funds for fees/disbursements and promptly pay invoices. TP requires 100% upfront payment before starting work. For solicitor clients, the solicitor is jointly responsible.